Política de reembolso

Last updated: October 19, 2026

30-Day Happiness Guarantee

We want you and your pet to love your hoodie. If it doesn't work out, you can request a return or size exchange within 30 days of delivery.

Eligibility

  • Items must be in clean, like-new condition – free of stains, odors, damage and excessive pet hair – with all original tags and packaging.
  • Gift cards and items marked as final sale can't be returned.

How to start a return or exchange

  1. Email us at support@shoppawhacks.com with your order number and the reason for your return.
  2. We'll reply with return instructions and the return address. Please don't send items back without contacting us first – packages sent without authorization can't be processed.
  3. Ship the item back with a trackable shipping method.

Return shipping costs

For returns and refunds, return shipping costs are paid by the customer and are non-refundable. Size exchanges are free – we cover the shipping both ways (see below). If your item arrived damaged, defective or wrong, we'll cover the cost of making it right.

Size exchanges

Size exchanges are free. Need a different size? Email us within 30 days of delivery and we'll cover the return shipping (we'll send you a prepaid return label or reimburse your tracked return postage, as explained in our reply). As soon as your return is on its way, we'll ship the new size to you free of charge, subject to availability. If the size you need is out of stock, we'll issue a full refund instead. One free size exchange per item.

Refunds

Once your return arrives and is inspected, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the refund.

Damaged, defective or wrong items

Please inspect your order when it arrives. If something is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos, and we'll send a replacement or refund at no extra cost to you.

Cancellations

You can cancel your order free of charge before it ships. Email us as soon as possible – once an order has shipped, it can no longer be cancelled, but you can still return it under this policy.

Questions

Contact us anytime at support@shoppawhacks.com.